Terms And Conditions
1. Order Acceptance
1.1 All orders are subject to approval and acceptance by Amazing Transfers.
1.2 Full payment is required before production unless otherwise agreed in writing.
2. Artwork Submission
2.1 Customers are responsible for supplying artwork in the correct format and resolution.
2.2 Amazing Transfers is not responsible for quality issues resulting from low-resolution, incorrect file types, or non-print-ready artwork.
2.3 Minor adjustments may be made to artwork to ensure printability (e.g., background removal, transparency correction), unless the customer requests otherwise.
3. Colour Accuracy & Print Variation
3.1 Due to differences in monitors, file formats, and print technology, colours may appear slightly different on the final print than on screen.
3.2 Our printers are calibrated regularly; however, we do not guarantee exact colour matches to previous orders or screen previews unless specifically requested and colour matched via a Pantone or printed sample.
3.3 Amazing Transfers is not liable for minor colour variations resulting from technological upgrades or changes in colour profiles over time.
4. Reprints & Repeat Orders
4.1 Colour or output variations may occur on reorders due to printer upgrades, different substrates, or profile adjustments.
4.2 If exact colour matching is critical, please notify us before placing your order. A fee may apply for physical sample matching.
4.3 If a customer requires a colour match to a previous order, we will attempt to match it at no cost, but a new order must still be placed for production.
5. Returns, Refunds & Replacements
5.1 As all products are custom printed, we do not offer refunds or returns for change of mind.
5.2 If there is a genuine fault in the product or print (e.g., misprint, incorrect design applied), Amazing Transfers must be notified within 7 days of receiving the order.
5.3 At our discretion, we may offer a reprint or store credit where a print defect is confirmed.
6. Minimum Order Quantities
6.1 Certain products may have a minimum order quantity due to production setup and handling times.
7. Garment Compatibility & Application
7.1 Our transfers are tested on standard garments (e.g., 100% cotton, cotton/poly blends). Application results may vary on specialty fabrics such as sublimated, waterproof, or treated textiles.
7.2 We are not responsible for issues arising from incorrect application settings or use on unsuitable garments.
8. Customer Responsibility
8.1 Customers are responsible for reviewing proofs and details prior to order confirmation.
8.2 Amazing Transfers is not liable for errors approved by the customer.
9. Intellectual Property
9.1 Customers are responsible for ensuring they have the rights to use and reproduce all submitted artwork.
9.2 We reserve the right to refuse to print any artwork that may violate copyright, trademarks, or community standards (e.g., hate speech, pornography).
10. Force Majeure
10.1 We are not liable for delays or failure to fulfill an order due to circumstances beyond our control (e.g., natural disasters, courier disruptions, power outages).
These Terms and Conditions are governed by the laws of Queensland and the applicable provisions of the Australian Consumer Law. By placing an order with Amazing Transfers, the customer agrees to submit to the exclusive jurisdiction of the courts of Queensland, Australia in the event of any dispute.